Getting started is easy! Just choose a date and time that works for you using our online form or by calling us directly. We’ll schedule a FREE on-Site Estimate to walk through your property, discuss your cleaning needs, and provide a personalized quote. There’s no pressure or obligation — just a friendly, professional visit to help you make the best decision.

We do ask clients to sign a service agreement — but it’s NOT a Long-term Commitment. The contract simply outlines the scope of work, pricing, scheduling, and responsibilities for both parties to ensure clarity and professionalism. You’re free to cancel service at any time by providing a 30-day written notice, and we reserve the same right. It’s a fair, flexible agreement designed to protect both sides without locking you in.

On-site estimates allow us to assess your space in person, understand your unique needs, and offer an accurate, transparent quote — not a rough guess. It eliminates miscommunication, ensures pricing is fair, and gives you a chance to meet your assigned cleaner or team before committing to anything.

During the on-site estimate, one of our team members will tour your property, take note of your cleaning needs, and discuss any special requests or priorities. They'll assess square footage, layout, and service frequency to gather everything needed for an accurate proposal. After the visit, our management team will review the details to ensure pricing is fair and tailored to your space. You’ll then receive your official quote electronically, typically within 24 hours.

Top Local Maids operates both a Residential and Commercial division. While our Consumer division focuses on in-home cleanings for busy families, our Commercial division is fully dedicated to serving businesses, office buildings, apartment communities, property managers, medical and dental practices, law firms, dealerships, and more.

We offer flexible, customizable cleaning and janitorial services to match the unique needs of each business. This includes one-time deep cleanings, move-out and turnover services, and ongoing janitorial maintenance plans with daily, weekly, or custom frequency. We also handle specialized tasks like high-touch surface disinfection, restroom and breakroom sanitation, and common area upkeep.

Whether you're managing a single office or multiple properties, our goal is to deliver reliable, top-tier service that keeps your workspace or building clean, professional, and ready for business.

Absolutely! Trust and reliability are at the core of everything we do. All cleaners, whether assigned to a business office, apartment community, or private residence, are thoroughly background-checked, vetted, bonded, and insured. We maintain the same high standards of professionalism and accountability across both our Commercial and Residential divisions.

You can rest assured that the person or team entering your property has been carefully selected and trained to deliver consistent, high-quality service while respecting your space, schedule, and security protocols. Whether you're a property manager, medical office, law firm, or a family booking home service — you're in safe, capable hands.

We’re here to help anytime. You can contact us through our website, call our support line, or message us directly through your client dashboard once you're onboard. Our team is responsive, helpful, and happy to guide you every step of the way.

Yes! We come fully equipped with professional-grade supplies and equipment to get the job done right. If your business has specific products or protocols you’d like us to follow, we’re happy to accommodate that too — just let us know during your on-site estimate.

Most on-site estimates take 15 to 30 minutes, depending on the size of your space and the complexity of your needs. We respect your time and aim to make the process smooth, quick, and informative.

Not at all. Our on-site estimate is 100% free and commitment-free. It’s simply a chance for you to get an accurate quote, meet the team, and decide if we’re the right fit — no pressure whatsoever.

Yes! Once you've approved your quote, we can begin setting up a recurring cleaning schedule that fits your business. Whether you need daily, weekly, or custom-frequency visits, we’ll build a plan that works around your hours and priorities.

No problem! We understand that things come up. Just give us a quick call or message and we’ll reschedule at your convenience — no penalties, no hassle. We’re flexible and happy to work around your schedule.

We encourage clients to point out any priority areas or unique cleaning needs during the estimate. We tailor our services accordingly, and you can always update your instructions later via your client portal. We're here to follow your standards — not just a checklist.

Your satisfaction is our top priority — every time. If something wasn’t done to your expectations, we ask that you let us know as soon as possible. We’ll respond promptly and schedule a return visit to correct any issues at no additional cost. Our 100% Customer Satisfaction Guarantee means we don’t consider the job done until you’re fully happy with the results. We take all concerns seriously and use them as an opportunity to improve and ensure long-term client satisfaction.

We’ve made it incredibly easy for clients to provide feedback after every completed service. After every completed service, you’ll receive an electronic 1-click feedback request that makes it easy to confirm your satisfaction and share any quick notes. You’re welcome to submit your feedback — or simply ignore it if everything went smoothly and there’s nothing further to report. This process is completely optional, but incredibly helpful when it comes to fine-tuning your experience.

All feedback is reviewed by our management team and used as part of our quality control process. Whether it’s highlighting a job well done, noting an area that needs more attention, or suggesting a new preference — your input helps us deliver service that’s more consistent, responsive, and aligned with your expectations.

We take every response seriously and use it to continuously raise the bar for both our Commercial and Residential divisions.

Yes! We provide ongoing janitorial services for daily or weekly maintenance, as well as one-time or scheduled deep cleaning services. Whether you need routine upkeep or detailed cleaning for turnovers, inspections, or special events — we’ve got you covered.

Absolutely! Many of our clients are property managers and real estate offices who need cleaning for their workspace as well as for the residential or commercial units they oversee. We make it easy to manage both from a single account.

Absolutely. We understand that uninterrupted operations are critical to running a successful business — and that’s exactly why flexible scheduling is at the heart of what we do. Our services are built around your hours, not the other way around.

Whether you need early morning, evening, weekend, or even overnight cleanings, we’ll customize a plan that works quietly and efficiently behind the scenes. Our goal is to keep your business spotless without disrupting your team, your customers, or your daily workflow. That’s not just a convenience — it’s part of the way we ensure our service adds value, not noise, to your business.

Once you’re a client, you’ll receive access to your own online dashboard where you can schedule services, view appointment history, manage invoices, and communicate with our team — all in one place.

Yes, we do our best to accommodate last-minute requests, especially for move-outs, turnovers, or urgent cleanings. Contact us directly or submit a request online — we’ll respond quickly with availability.

Yes! We work with property management companies and businesses with multiple sites. Whether it’s 2 locations or 20, we can set up centralized billing and streamline service scheduling to save you time.